Japan Holidays Testimonials

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Japan Holidays
Average rating:  
 73 reviews
by Rob Burns and family on Japan Holidays
We could not have been happier

Following a search on the internet and a conversation with Juliane Suzuki I decided to go with Japan Holidays to organise our family holiday to Japan to celebrate my 70th birthday. What a great decision. Juliane was most helpful and responsive in planning a 10 day holiday to meet the needs of our family of seven including a four year old grandson. We had a great time which far exceeded our expectations

The holiday included four nights in Tokyo, two in Kanazawa and three in Kyoto. We could not have been happier the hotels, guides, events and transportation all organised and booked by Japan Holidays. We were also fortunate to be visiting at the peak cherry blossom period as shown in the photo taken in Kyoto .

The AXUS travel App used by Japan Holidays which included the full itinerary, maps and messaging facility was of immense benefit.

Japan Holidays paved the way for a truly memorable holiday and celebration

Thanks Rob, so great to hear that we could provide had such an amazing and memorable family experience!

by Rod and Chris Tampling on Japan Holidays
Locating Family History

Our two week holiday to Japan in April this year was spectacular. Thanks to Tony, Lawson and Judy! We asked Japan Holidays to package us a trip to include Osaka, Hiroshima, Miyajima Island, Kyoto, Takayama, Shirakawa-go, Kanazawa and lastly Tokyo (with a day trip to Hakone/Mt. Fuji). We had wonderful guides in Hiroshima – Amy, Kyoto – Katsuko, and Tokyo – Yuka. All were knowledgeable, helpful and had wonderful insight into each area.
Our guide in Hiroshima Amy was able to help us locate records at Hiroshima city hall of my husbands’ Maternal Grandfather who perished on the 6th August, 1945. This was our main reason for our trip and to see where my mother in law’s family lived.
We had a wonderful stay at Miyajima Island with the Kamada family who are truly lovely hosts. This is a must do opportunity to stay with a family in Japan. The Island is incredible with the stunning Great Torii, Itsukushima Shrine, Ropeway to Mount Misen with an amazing view towards Hiroshima, and of course wild deer! There are also lots of shops and restaurants and even a very good aquarium. The Nature trails are beautiful.
The Cherry Blossom season was busy and quite stunning with many people wearing kimonos, especially in Kyoto. The Nishiki Market in Kyoto is a must.
Hakone and Mt. Fuji was quite a pleasant surprise. We even had snow. Mt. Fuji was hiding in the clouds however we could still see snow on the base of the mountain. Well worth the day trip!
Tokyo is a must to visit. We will have to stay much longer next time. It is a lovely city to visit and the subway, though massive, is worth travelling on.
All in all our trip booked with Japan Holidays was everything we hoped for and more. Highly Recommend Japan Holiday tours and they are very helpful with any requests.

Thank you so much Rod and Chris! We were truly amazed and so happy that our guide Amy was able to locate your family history records for you. A wonderful memory your family will have for future generations. So pleased that we could help you!

by Laura Veltman on Japan Holidays
Exotic and Well-planned Holiday in Japan


Thanks to Kahoru's inside knowledge of the Osaka area as well as her advice re a itinerary to take us north from Osaka to Tokyo, we enjoyed an outstanding experience in the famous Cherry Blossom Season. Can't wait to go back for another exploration of both city and country places in Japan next year we hope!
All the private guides for half day and full day tours in the major cities were fabulous, and the self-guided walks for 3 days around Magome, Tsumago and Kiso Fukishima were a highlight of the trip. So much lovely countryside, comfortable but interesting accommodation, brilliant food, luxurious onsen experiences, pleasant people.....what more could we ask for but a return visit!

Thanks so much for your review Laura. We are so glad you had a wonderful trip and look forward to organising your next one!

by Kylie and Ian Brown on Japan Holidays
This was the best experience

We just wanted to thank you for organising a wonderful holiday for the Brown family in Japan. This holiday was all we hoped it would be and even better. The travel and in particular the train timetabling was paced well, easy to follow and all went without a problem. We had clear skies and not too cold days so have some wonderful photos. Your choice of accommodation for our family was also great for location and hotel choice. A highlight for us was the stay with the lovely Mr and Mrs Kamada on Miyajima. This was the best experience and what a fabulous location. The guides we had in Kyoto and Tokyo gave us wonderful experiences with lots of additional information about each of the sights. With the guides help we were able to see so much more of the beautiful of Japan in such a short time. Thank you for your recommendation of portable WiFi, this made it so easy to navigate when out and about. From this experience of Japan we want to return again soon to see more.

Thank you again for helping create great memories for our family


Kylie and Ian Brown

by Ellen Palfreyman on Japan Holidays
Still in my bubble of pure contentment

Good morning Japan Holidays I am safely home, exhilarated, nourished and renewed, and still in my bubble of pure contentment after four weeks travel in such an amazing country. What a fantastic decision of mine to contact Japan Holidays to find out about a JR pass and then to have you take over my holiday plans. It has been an absolute joy to reap the rewards of your careful and mindful planning. I received so many accolades and respect for travelling alone and I couldn’t have done it without your help. It was always reassuring to know that I was only a click away from help if needed. My sincere thanks Lawson for making my trip so effortless and rewarding. I can’t wait to start planning my next - a more extensive rail trip encompassing far more of this wonderful country. Well done Japan Holidays! Warm regards Ellen

Thanks Ellen it was our pleasure to assist you with your inspiring adventure!

by Andrew Gow on Japan Holidays

We had a fantastic two week holiday in October, organised by Lawson at Japan Holidays. Right from my first conversation with Lawson, I was encouraged by his enthusiasm and willingness to listen to what we liked doing, so the itinerary could be tailored specifically to our preferences. Our holiday ended up being exactly what we were hoping for, with the perfect mix of beautiful rural Japan and the amazing buzz of Tokyo, and time in every location to follow our own preferences on the day.

As well as being very well organised, costs were clear and transparent, and Lawson even managed to squeeze some extra days into the trip without blowing my initial budget.

I would not hesitate to give a high recommendation of Japan Holidays to anyone thinking of a trip to Japan.

Thank you for your wonderful review Andrew, your photos are just stunning.

by Lauren Cross and Joe Melbin on Japan Holidays
Deep knowledge of Japan and expert tips

Culture, food and a winter wonderland – 5/5 stars

Our Japan trip was one of winter wonderland, cultural experiences and delicious food, thanks in no small part to the wonderful work of Juliane. Her dedication to understanding the type of trip we wanted to experience, deep knowledge of Japan and expert tips and trips through our whole experience allowed us to enjoy Japan to the fullest. Here are some of our trip highlights:

- Exploring the bustling foodie scene of Osaka lit up by New Year’s Illumination displays

- Beautiful Hiroshima featuring the intricate Festival of Lights or ‘illumination’ displays and the must-see Hiroshima Peace Memorial Park.

- Wondering around Miyajima with the deer as the tide came in around the floating torii gate of Itsukushima Shrine and making friends with otters at the aquarium.

- Celebrating New Year’s Kyoto style - waking to see sunrise on route to the Fushimi Inari Shrine, experiencing a traditional tea ceremony and visiting the Gion night markets amonag many, many, many of Kyoto’s shrines with the help of an all-inclusive Kyoto transport pass picked up from the tourist information centre.

- Flipping traditional on in its head in Tokyo, go-karting around Shibuya in a Pikachu and Nemo onesies, watching sumos train and eating chankonabe in Ryogoku, drinking in a tiny bar in Golden Gai, finishing with the indescribable Robot Restaurant. None of this to be overshadowed by buying authentic Game Boys in Akihabara and spending way too much Yen in the many multi-storey arcades.

- Finishing off our high tempo trip in Nozawa Onsen, skiing by day and soaking in one of the many village onsens before heading back to our ryokan by night.

Thank you Juliane and Japan Holidays!

Thank you so much for your wonderful review Joe and Lauren. We are extremely pleased that we were able to make your holiday absolutely perfect. Juliane's knowledge of Japan is incredible, that's for sure!

by Liz and Michael Swinton on Japan Holidays
Nothing short of memorable

Our Winter introduction to Japan was nothing short of memorable – the people, the places, the food and the culture were all a delight and made even more amazing by the expertly organised itinerary and the friendly and knowledgeable guides that were organised for us. From our holiday brief  was produced a well-balanced, educational and informative schedule that enabled us to experience a host of Japanese attractions. And we really enjoyed the opportunity to do some self-exploration as well as use the services of our English speaking guides. We’d thoroughly recommend Japan Holidays to our friends and family.


January 2019

Thank you Liz and Michael for your wonderful feedback. We are so please to have made your winter Japan Holiday so relaxed, enjoyable and well-balanced. We look forward to planning your next trip!

by Claire on Japan Holidays
Great holiday!

Great pre-departure info from Japan Holidays with info regarding train times, how to exchange rail passes etc. Loved our time skiing in Hakuba. Good equipment from Spicy rentals, good friendly service at Hotel Abest and loved the onsen there (part of the reason for my choice of hotel)!

Found Happo to be much bigger and more spread out than expected but with the hotel, rental and ski buses it was easy to manage.

Loved that we had such a choice of places to ski and we tested out Happo, Hakuba 47 and Goryu, Iwatake and Tsugaike Kogen.

Wonderful time in Japan.

Thanks for your review Claire. We are so glad that you enjoyed skiing in Hakuba - it is amazing and we agree, Japanese service is second to none!

by Goodman family on Japan Holidays
Not many things in life that exceed your expectations, this trip did.

Image may contain: 5 people, people smiling, people standing

Neither Susan nor I had travelled for many years to a country that was not predominantly English speaking.

There was some trepidation on our part which was why we decided to book through Japan Holidays rather than doing everything ourselves.

I have to say that was an excellent decision.

There is no chance we would have had the the experience we had, had it not been for your careful listening to what we wanted for our experience, with 2 older teenage children, your knowledge and understanding of Japan and your excellent organisational skills. The app with all the documents was brilliant.

Your suggestion to be received at the airport and transferred directly to the accommodation was gold. Making our own way back by train was easy after being there for a couple of weeks but would have been awful as a first experience.

The guided tour for half a day was just perfect it gave us confidence and understanding of the rail system, pointed out highlight spots to see and do and got our JR passes sorted. (one small glitch with the guided tour, she had a different itinerary than we did which was a bit confusing but worked out just as well)

Your choice of hotel has excellent, great location, close to great restaurants, stations, harbour etc. very comfortable and a perfect base.

We'd never heard of Shiga Kogan (although we knew of Nagano) in all the discussions I'd had with friends who regularly ski in Japan. It was the perfect destination for us. Prince Hotel awesome. We got bumped form our level 5 rooms down to level 4 being the only disappointment - apparently a big group booked in and the hotel made that call. We got over it really quickly as our rooms were terrific, with wonderful views of the mountain.

Best skiing of my life, sooo much fresh powder and we even came across a troop of snow monkeys just on the side of one of the runs on the second last day to top things off.

Fantastic free bus service to nearby restaurants gave us the choice of where we'd like to eat as well.

Thanks again it was Brilliant - there are not many things in life that exceed your expectations, this trip did. Japan is an awesome country and we have only scratched the surface there. Your organisation was impeccable which made it even more enjoyable.

Big thanks

Ross, Susan, Madeline & Jac

Thanks for the great feedback. So glad to hear that we exceeded your expectations and that you experienced the best skiing of your life. There's such premium quality powder snow in many of Japan's ski areas. We are excited to plan your next Japan Holiday!

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